# Troubleshooting

# Error logging in to the ELO Administration Console

If an error occurs while logging in to the ELO Administration Console, check the following to troubleshoot:

Make sure you are using a current browser version.

Open the directory <installdir ELO>\config\AdminConsole\<server_name>:

If it contains the menu.xml file, remove it.
Remove obsolete <ixServer> entries from the config.xml file.

Check the config.xml file for the Indexserver URL with proxy server.

If it is not configured in the file, set the Indexserver URL with proxy server in aliasUrls.

Example 'config.xml' file with 'aliasUrls':

<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<config>
    <ixServer>
        <name>Repository</name>
        <host>http://<server name>:9093/ix-Repository/ix</host>
        <archiveGuid>(C561E857-ED48-BA64-F5D5-19DD25C1F9D0)</archiveGuid>
        <webClientUrl>http://<server name>:9093/web-Repository/</webClientUrl>
        <aliasUrls>https://eloserver.contoso.de/ix-Repository/ix</aliasUrls>
    </ixServer>
</config>

Check whether the <installdir ELO>\prog\webapps\ix-plugins directory only contains a file named elo-ac-plugin-xxx.jar and whether it matches the AdminConsole.war file in the <installdir ELO>\prog\webapps directory.
Do not access the ELO Administration Console via eloserver:9080/AdminConsole.

Example: https://eloserver.contoso.de/ix‑Repository/plugin/de.elo.ix.plugin.proxy/administration/
Check whether the publicUrlBase is set in the Configure Options area of the ELO Indexserver. If this is the case, check whether it is correct.

For more information on the Configure Options area of the ELO Indexserver, refer to the documentation ELO Indexserver > Basics > Indexserver Configure Options (opens new window).

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